Shipping and returns

Shipping your package

  • Packages are generally shipped within 2 days of receipt of payment.
    They are shipped via the service chosen at the time of validation of the order.

  • All shipments are made with a tracking number and delivered with signature.

  • Shipping costs include preparation and packaging costs as well as postage.

  • Additional preparation costs may be added for certain items (special preparation, complex packaging).
    These costs are clearly indicated in the advertisements and are fixed.

  • We recommend that you consolidate your items into one order.

  • We cannot combine two orders placed separately: Shipping costs apply to each of them.

  • Your package is shipped at your own risk, but special attention is paid to the items being shipped.

  • The dimensions of the boxes are appropriate and your items are properly protected.

  • The buyer is required to check the condition of the package upon receipt in the presence of the deliveryman and make any complaint at that precise moment.

  • Packages are systematically insured for over 200 €, the buyer is required to check that the chosen delivery method allows and covers the value of the package. He can request it, additional charges may apply.

  • No claim can be made in the event of theft or spoliation if the buyer is not covered against these hazards.
    1. Mondial Relay costs

      For France and Benelux - Insurance is optional - Tracking number

      Order value 0 - 24.99€ 24.99 - 44.99€ 45.00€ - ...
      France 10.00€ 5.00€ FREE
      Benelux 10.00€ 5.00€ FREE

    2. Shipping cost : La Poste Colissimo recommandé for International orders

      Worldwide - Insurance and tracking number

      Whatever the weight or the value of the order, the price remains fixed and inclusive.

      Weight 0 - 20 kg
      Europe EEC 25.00€
      Out of EEC 30.00€
      Others 50.00€

Return of your package

  • Returns of goods are accepted but subject to a strict procedure.

  • The buyer must make a prior request and have a confirmation with a return number.

  • All returns must be made with a tracking number and delivered with signature.

  • The buyer is responsible for protecting the items, any damage will be charged.

  • Return costs are the responsibility of the buyer.

  • The reimbursement may, at the buyer's option, be a credit or a bank reimbursement.
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