Delivery (Shipping)

Shipping and returns

Shipping your package

• Packages are generally shipped within 2 days of receipt of payment.
  They are shipped via the service chosen at the time of validation of the order.
  
  
• All shipments are made with a tracking number and delivered with signature.
  
  
• Shipping costs include preparation and packaging costs as well as postage.
  
  
• Additional preparation costs may be added for certain items (special preparation, complex packaging).
  These costs are clearly indicated in the advertisements and are fixed.
  
  
• We recommend that you consolidate your items into one order.
  
  
• We cannot combine two orders placed separately: Shipping costs apply to each of them.
  
  
• Your package is shipped at your own risk, but special attention is paid to the items being shipped.
  
  
• The dimensions of the boxes are appropriate and your items are properly protected.
  
  
• The buyer is required to check the condition of the package upon receipt in the presence of the deliveryman and make any complaint at that precise moment.
  
  
• Packages are systematically insured for over 200 €, the buyer is required to check that the chosen delivery method allows and covers the value of the package. He can request it, additional charges may apply.
  
  
• No claim can be made in the event of theft or spoliation if the buyer is not covered against these hazards.

• 1. Mondial Relay costs
     
     For France and Benelux - Insurance is optional - Tracking number
     
     

     Order value	0 - 24.99€	24.99 - 44.99€	45.00€ - ...
     France	10.00€	5.00€	FREE
     Benelux	10.00€	5.00€	FREE

  2. Shipping cost : La Poste Colissimo Domicile sans signature (France only)
     
     Local sending under 48h - Mailbox delivery without signature - Tracking number
     
     Whatever the weight or the value of the order, the price remains fixed and inclusive.
     
     This carrier is not available if order paid by Paypal.
     
     

     France	14.00€

  3. Shipping cost : La Poste Colissimo Recommandé for France and International orders
     
     Worldwide - Insurance and tracking number
     
     Whatever the weight or the value of the order, the price remains fixed and inclusive.
     
     

     France	18.00€
     Europe EEC	25.00€
     Out of EEC	30.00€
     Others	60.00€

     
     
     
  4. Shipping cost : Dilivengo Easy for international orders
     
     Used for light and small parcels (<2kg),
     
     Worldwide (Except Europe) - Home delivery without signature - Tracking number
     
     Depends on weight of the order only on selected items.
     
     This carrier is not available if order paid by Paypal.
     
     

     Weight	0 - 500g	501g - 1kg	1.1kg - 2kg
     America and Canada	30.00€	35.00€	40.00€
     Asia	30.00€	35.00€	40.00€
     Australia and others	30.00€	35.00€	40.00€

Return of your package

• Returns of goods are accepted but subject to a strict procedure.
  
  
• The buyer must make a prior request and have a confirmation with a return number.
  
  
• All returns must be made with a tracking number and delivered with signature.
  
  
• The buyer is responsible for protecting the items, any damage will be charged.
  
  
• Return costs are the responsibility of the buyer.
  
  
• The reimbursement may, at the buyer's option, be a credit or a bank reimbursement.

Last UPDATE : 22-10-2022